Steps to Evaluating a Singapore Maid Agency
With the stress that comes from working, going to school, taking care of children and the elderly, and other household chores, getting a maid to help out is only practical. But you cannot just get any maid--you have to hire one from a proper agency to ensure that the maid will not be an added burden instead. Here are some important points to consider before you choose a Singapore maid agency to help you out:
Make sure the maid agency is licensed by the Singapore Ministry of Manpower (MOM) and accredited by the Consumers Association of Singapore for Good Business Practices (CaseTrust).
Presently, only 10 percent of over 700 agencies have been accredited by the CASE. The remaining 90 percent are probably accredited by the Association of Employment Agencies.
Licenses can only be granted by The Singapore Ministry of Manpower to agencies after a strict evaluation of their business practices. The director of the agency is required to attend and pass the Certificate of Employment Agency course, which spans for three months in the Singapore Polytechnic.
Accreditation is also given by The Consumers Association of Singapore for Good Business Practices to agencies and businesses that are dedicated to maintaining a superior business practice.
Look for an agency that conducts surveys and asks for feedback and reactions from its clients. This means that the agency is focused on giving quality customer service and developing their resources, and is more likely to assist you better.
A 365-day guarantee from the agency typically means that in a period of one year, should you realize that the maid does not fit your household or for any other reason, you can get a replacement free of charge.
Not all agencies offer 365 days guarantee. Some give only three to six months, or at most, 400 days. There are also additional benefits that are not available in other agencies.
For further assistance, the maid agency should have a family satisfaction program.
A troubled maid, like any other human being, changes and has her own personal issues. If these issues get in the way of her job, you can call the agency and have them counsel the maid. If this still does not work out, you can then ask for a replacement.
If the maid agency has a Match-Point System, you are at an advantage. This ensures that the maid you choose will match you.
To match the right maid with the right employer, the Match-Point System was formulated. The system determines the match based on the experience, character, needs, and skills that the employer is looking and which the employee has.
Check the servies that the maid agency offers to its employess and customers. Common services include the following:
- Air tickets booking and purchasing
- Embassy endorsement
- Medical check-up for the helper
- Passport and work permit renewal
- Orientation for employment as a helper in Singapore
- Overseas helper recruitment
- Repatriation of maids
- Training in care for children, the elderly, the disabled, and the sick
- Training in cleaning, cooking
- Training in spoken English
- Work permit cancellation
- Workshops
A Singapore maid agency can help you in your process of choosing the right maid for your household. It will also assist you if ever you are not satisfied with the maid. To avoid hassles, remember those guidelines so you won't have to replace or complain about the maid or the agency.
Article Source: http://www.search-raven.com
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Are you in need of a Singapore maid? Get assistance from a Singapore maid agency.
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